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RateNow, Guide
RateNow, GuideTransform the Customer, Patient, and Employee Experience with RateNow
91% of dissatisfied customers leave without saying a word. 70% of unhappy employees wouldn’t recommend their company.
RateNow is the tech platform that enables organizations to collect real-time feedback, analyze it intelligently, and act fast. Because listening is good, but acting is what drives transformation.
Diana Bardales, 2025 
3 min 
In many cases, the problem isn’t what you offer—it's failing to detect what’s really happening at every touchpoint.
RateNow is the tech platform that enables organizations to collect real-time feedback, analyze it intelligently, and act fast. Because listening is good, but acting is what drives transformation.
RateNow is the tech platform that enables organizations to collect real-time feedback, analyze it intelligently, and act fast. Because listening is good, but acting is what drives transformation.
What is RateNow?
RateNow is an advanced feedback management platform that helps you continuously and automatically measure customer, patient, and employee satisfaction.
With interactive surveys and real-time dashboards, RateNow turns every opinion into an opportunity to improve.
Solutions for Every Experience
RateNow offers specialized solutions based on the type of experience you need to improve:
Customer Experience (CX)
Boost loyalty and reduce churn in retail, airports, and ecommerce.
- CSAT, NPS, and CES surveys at key moments of the customer journey.
- Benchmark by store, region, or channel to identify areas for improvement.
Patient Experience (PX)
Humanize care in clinics and hospitals while improving healthcare quality standards.
- Satisfaction, PREM, and PROM surveys.
- Comply with quality certifications and audits.
- Measure staff workplace climate and satisfaction.
Employee Experience (EX)
Foster engagement and reduce turnover with a continuous focus on team wellbeing.
- Work climate, overall satisfaction, onboarding, leadership, emotional wellbeing.
- Risk alerts and segmentation by area, role, or location.
Feedback Collection Channels
RateNow adapts to any environment or moment with a wide range of physical and digital channels:
Digital
- SMS, WhatsApp, RCS
- Email, Web or App pop-ups
On-site
- Touch terminals
- Button terminals
- QR codes on posters, receipts, or badges
Beyond Surveys: Insight and Action
With RateNow, you don’t just collect feedback—you turn it into decisions.
Real-Time Analytics
Visualize results in a single dashboard and access dynamic reports with comparisons by segment, unit, channel, or time period.
Automatic Alerts
Get instant notifications when critical responses or sensitive keywords are detected.
Detractor Management
Trigger rapid response protocols to reach out to unhappy customers or employees and effectively close the loop.
Start Today
Whether in retail, healthcare, public services, or within your own team, RateNow helps you listen, understand, and act—right when it matters.
Discover everything you can do at ratenow.cx
Or contact us directly at sales@ratenow.cx
Tell us about your project and get:
Best practices applied to your industry Surveys tailored to your needs Demo of our analytics platform A customized quotationⓘ No commitment
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