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Customer Experience / News
How airports are transforming the passenger experience with real-time feedback
Every moment counts in the passenger journey. With solutions like those from RateNow, airports can measure satisfaction at key touchpoints—such as restrooms, security, or baggage claim—and act immedia...
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Patient Experience / Case
Improving the Patient Experience with RateNow: The Case of the Institut Arnault Tzanck
Facing challenges in systematically collecting and analyzing patient feedback, the Institut Arnault Tzanck implemented an advanced patient experience (PX) solution with RateNow. Through personalized S...
RateNow / Guide
Transform the Customer, Patient, and Employee Experience with RateNow
RateNow is the tech platform that enables organizations to collect real-time feedback, analyze it intelligently, and act fast. Because listening is good, but acting is what drives transformation.
Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2025)
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask an...
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Customer Experience / Guide
CSAT Score: The complete guide to Customer Satisfaction index (2025)
This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.
Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to m...
Patient Experience / Guide
Patient Experience Definition
A summary of the recent literature about the patient experience definition.
Patient Experience / Guide
The importance of patient experience
We explain the growing importance of the patient experience in the healthcare context, and how it can improve the results of your treatments and the financial results of healthcare organizations.
