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RateNow / Guide
Differences between Customer Survey Machine: Smiley Feedback Buttons vs. Smiley Feedback Tablet
Customer Survey Machine, whether using Smiley Feedback Buttons or a Smiley Feedback Tablet, are two highly effective solutions to listen to customers in real time. Both stand out for their ease of use...
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Customer Experience / Case
AENA tracks the experience of 280 million passengers with RateNow
In 2025, AENA, Spain’s leading airport operator and one of the largest in the world by passenger volume, deployed one of the most ambitious on-site feedback systems in the industry in collaboration wi...
RateNow / Guide
Smiley Feedback Buttons: A customer survey machine feedback with satisfaction faces
Smiley Feedback Buttons, also known as a customer survey machine, are physical devices designed for users to rate their experience in just seconds.
Thanks to their simplicity, autonomy, and extreme...
Thanks to their simplicity, autonomy, and extreme...
RateNow / Guide
Smiley Feedback Tablet: Customer survey machine detailed and customizable on-site feedback
Smiley Feedback Tablet go beyond simple satisfaction ratings. With their digital interface and interactive surveys, these customer survey machines turn user opinions into actionable insights — in the ...
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Patient Experience / Case
La Conselleria de Sanitat Valenciana drives continuous measurement of the patient experience
La Conselleria de Sanitat Valenciana (The Valencian Ministry of Health), together with RateNow, has implemented an innovative automated system to measure the Patient Experience (PX) across hospitals a...
RateNow / Guide
Customer survey machines on-site: what they are, types of devices, and when to use them
On-site feedback allows you to collect opinions at the exact time and place where the experience happens, providing immediate and reliable data. In this article, we explain what customer survey machin...
RateNow / Guide
Why Should Your Company Implement QR Code Surveys?
QR code surveys have become a key tool to capture people’s voices right at the moment of their experience. Their ease of use drives participation, while their versatility makes them applicable across ...
RateNow / Guide
WhatsApp as a survey channel: how to improve feedback with the most direct and effective medium
WhatsApp has evolved from being just a messaging app to becoming a key channel in the customer experience strategy. In this article, we explain why surveys sent via WhatsApp achieve much higher respon...
