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RateNow / Guide
Why Should Your Company Implement QR Code Surveys?
QR code surveys have become a key tool to capture people’s voices right at the moment of their experience. Their ease of use drives participation, while their versatility makes them applicable across ...
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RateNow / Guide
WhatsApp as a survey channel: how to improve feedback with the most direct and effective medium
WhatsApp has evolved from being just a messaging app to becoming a key channel in the customer experience strategy. In this article, we explain why surveys sent via WhatsApp achieve much higher respon...
RateNow / Guide
Email surveys: how to leverage this channel to listen to your customers
Email is a privileged channel to capture the voice of the customer in a direct, non‑intrusive, and highly customizable way. In this article, you’ll discover how email surveys work, their main benefits...
RateNow / Guide
Transform Your Digital Communication: Make the Leap from SMS to RCS
SMS fraud has created distrust among users, reducing the effectiveness of your key communications. With RCS (Rich Communication Services), your messages arrive verified, with your logo and identity, o...
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Customer Experience / News
How airports are transforming the passenger experience with real-time feedback
Every moment counts in the passenger journey. With solutions like those from RateNow, airports can measure satisfaction at key touchpoints—such as restrooms, security, or baggage claim—and act immedia...
Patient Experience / Case
Improving the Patient Experience with RateNow: The Case of the Institut Arnault Tzanck
Facing challenges in systematically collecting and analyzing patient feedback, the Institut Arnault Tzanck implemented an advanced patient experience (PX) solution with RateNow. Through personalized S...
RateNow / Guide
Transform the Customer, Patient, and Employee Experience with RateNow
RateNow is the tech platform that enables organizations to collect real-time feedback, analyze it intelligently, and act fast. Because listening is good, but acting is what drives transformation.
Customer Experience / Guide
CSAT Score: The Complete Guide to Customer Satisfaction index (2026)
CSAT (Customer Satisfaction Score) is a key customer experience (CX) metric that measures immediate satisfaction following a specific interaction through a direct question. It can be calculated using ...
