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Customer Experience / Guide
How is the Net Promoter Score or NPS calculated?
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Sco...
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Patient Experience / Guide
Do you want to improve the experience in your hospital or clinic?
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...
Customer Experience / Event
Get digital or suffer: the key factors to be successful during the digital era
Find out the main trends and updates in the retail industry. On March 12th and 13th, we participated to the e-commerce and digital marketing trade show "eShow Barcelona", where experts from the digita...
Customer Experience / Guide
And you? What are you doing to listen to your customers?
Transform customer voice into action and measure perceived quality of your service. Customer experience management is increasingly focusing on the design and execution of customer voice programs and o...
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Customer Experience / Guide
The 'moment of truth'
Bet on the "now or never" with RateNow in-store feedback terminals. We are all demanding customers, we have an expectation about what we buy, and we like to express our satisfaction or dissatisfaction...
Customer Experience / Guide
How to create the best survey to assess service quality
Filling out paper quality surveys, which are not visually stimulating and have generally with many questions is a tedious task hardly anyone agrees to do unless they are very angry!. Traditional meth...
