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Patient Experience / Event
RateNow: official partner of the ICHOM Conference Barcelona 2023. Get your discount.
Everything you need to know about the ICHOM Conference Barcelona 2023 and the exclusive discount of the official partner RateNow.
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Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2024)
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask an...
Patient Experience / Guide
How to measure Patient Satisfaction?
In this article we explore all you need to know to start measuring patient satisfaction: the processes to follow, what to measure, and the channels for survey distribution.
Patient Experience / Guide
The importance of patient experience
We explain the growing importance of the patient experience in the healthcare context, and how it can improve the results of your treatments and the financial results of healthcare organizations.
Contact
Contact with our team of experts
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Patient Experience / Guide
Patient Experience Definition
A summary of the recent literature about the patient experience definition.
Patient Experience / Case
RateNow Technology Serves Patient Experience with AOR San Carlo Project in Potenza
The AOR San Carlo in Potenza presented a Customer Satisfaction project, implemented by RateNow, to evaluate the patient experience. The project was widely covered by the media and supported by the Gen...
RateNow / News
The Wall Street Journal on the future of Customer Feedback Devices: Read the interview to RateNow.
The financial newspaper The Wall Street Journal interviews RateNow about the COVID’s impact on the users’ behavior and its future developments.
Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to m...
