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RateNow / Guide
WhatsApp as a survey channel: how to improve feedback with the most direct and effective medium
WhatsApp has evolved from being just a messaging app to becoming a key channel in the customer experience strategy. In this article, we explain why surveys sent via WhatsApp achieve much higher respon...
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RateNow / Guide
Email surveys: how to leverage this channel to listen to your customers
Email is a privileged channel to capture the voice of the customer in a direct, non‑intrusive, and highly customizable way. In this article, you’ll discover how email surveys work, their main benefits...
RateNow / Guide
Transform Your Digital Communication: Make the Leap from SMS to RCS
SMS fraud has created distrust among users, reducing the effectiveness of your key communications. With RCS (Rich Communication Services), your messages arrive verified, with your logo and identity, o...
RateNow / Guide
Transform the Customer, Patient, and Employee Experience with RateNow
RateNow is the tech platform that enables organizations to collect real-time feedback, analyze it intelligently, and act fast. Because listening is good, but acting is what drives transformation.
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Customer Experience / Guide
CSAT Score: The complete guide to Customer Satisfaction index (2026)
This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.
Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2026)
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask an...
Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to m...
Patient Experience / Guide
Patient Experience Definition
A summary of the recent literature about the patient experience definition.
