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Employee Experience / Guide
Employee satisfaction surveys: Integrate and automate the job pulse
Happy employees have higher productivity and help strengthen the organization. Self-fulfillment at work is as essential as salary, and often, the secret to a successful organization is a positive work...
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Customer Experience / Guide
Do you know what is the technology behind RateNow antiviral film screens?
What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the Pu...
Customer Experience / Guide
RateNow screens protected against CORONAVIRUS
RateNow announces the collaboration with the French group HEXIS, leader in adhesive security films, for the definitive anti-coronavirus protection of our tactile feedback terminals.The application of ...
Patient Experience / Guide
5 tips to improve your hospital's NPS
Have you ever wondered how to improve the experience of your patients and the image of your hospital or healthcare organization? One way to achieve a good reputation is by generating positive word-of-...
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Customer Experience / Guide
4 reasons you should collect feedback in real time
The world we live in is dominated by technology and is constantly changing, we receive new information every day which sometimes overwhelms...
Customer Experience / Guide
How is the Net Promoter Score or NPS calculated?
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Sco...
Patient Experience / Guide
Do you want to improve the experience in your hospital or clinic?
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...
Customer Experience / Guide
And you? What are you doing to listen to your customers?
Transform customer voice into action and measure perceived quality of your service. Customer experience management is increasingly focusing on the design and execution of customer voice programs and o...
