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Customer Experience / Guide
CSAT Score: The Complete Guide to Customer Satisfaction index (2026)
CSAT (Customer Satisfaction Score) is a key customer experience (CX) metric that measures immediate satisfaction following a specific interaction through a direct question. It can be calculated using ...
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Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2026)
NPS® (Net Promoter Score®) is a key customer experience metric that measures loyalty through a single question and is calculated by subtracting the percentage of detractors from the percentage of prom...
Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to m...
Patient Experience / Guide
Patient Experience Definition
A summary of the recent literature about the patient experience definition.
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Patient Experience / Guide
The importance of patient experience
We explain the growing importance of the patient experience in the healthcare context, and how it can improve the results of your treatments and the financial results of healthcare organizations.
Patient Experience / Guide
How to measure Patient Satisfaction?
In this article we explore all you need to know to start measuring patient satisfaction: the processes to follow, what to measure, and the channels for survey distribution.
Employee Experience / Guide
Employee satisfaction surveys: Integrate and automate the job pulse
Happy employees have higher productivity and help strengthen the organization. Self-fulfillment at work is as essential as salary, and often, the secret to a successful organization is a positive work...
Customer Experience / Guide
Do you know what is the technology behind RateNow antiviral film screens?
What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the Pu...
