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Customer Experience / Case
AENA tracks the experience of 280 million passengers with RateNow
In 2025, AENA, Spain’s leading airport operator and one of the largest in the world by passenger volume, deployed one of the most ambitious on-site feedback systems in the industry in collaboration wi...
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Customer Experience / News
How airports are transforming the passenger experience with real-time feedback
Every moment counts in the passenger journey. With solutions like those from RateNow, airports can measure satisfaction at key touchpoints—such as restrooms, security, or baggage claim—and act immedia...
Customer Experience / Guide
CSAT Score: The Complete Guide to Customer Satisfaction index (2026)
CSAT (Customer Satisfaction Score) is a key customer experience (CX) metric that measures immediate satisfaction following a specific interaction through a direct question. It can be calculated using ...
Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2026)
NPS® (Net Promoter Score®) is a key customer experience metric that measures loyalty through a single question and is calculated by subtracting the percentage of detractors from the percentage of prom...
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Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
CES (Customer Effort Score) is a customer experience metric that measures the effort a customer must make to resolve an interaction, complete a purchase or use a service: the lower the effort, the hig...
Customer Experience / Guide
Do you know what is the technology behind RateNow antiviral film screens?
What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the Pu...
Customer Experience / Guide
RateNow screens protected against CORONAVIRUS
RateNow announces the collaboration with the French group HEXIS, leader in adhesive security films, for the definitive anti-coronavirus protection of our tactile feedback terminals.The application of ...
Customer Experience / Case
Get feedback and improve the online shopping process in 3 steps: koroshishop.com, a case study.
Koröshi is a clothing brand with more than 40 stores across Spain and Europe. Since the Covid-19 - induced confinement, your online store has experienced a boom in activity. Many consumers have overco...
