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The compact guide on Customer Effort Score (CES)

Customer Experience Indicators
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to measure it, the science behind the metric and its Pros and Cons.

How to calculate NPS®: The ultimate guide on Net Promoter Score® (2022)

Customer Experience Indicators
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask and measure it and its Pros and Cons. It´s a practical guide.

CSAT Score: The complete guide to Customer Satisfaction index (2022)

Customer Experience Indicators
This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.

4 reasons you should collect feedback in real time

Customer Experience Indicators
The world we live in is dominated by technology and is constantly changing, we receive new information every day which sometimes overwhelms...

How is the Net Promoter Score or NPS calculated?

Customer Experience Indicators
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Score (NPS) metric. A...

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