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The compact guide on Customer Effort Score (CES)

In detail, Most wanted
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to measure it, the science behind the metric and its Pros and Cons.

How to calculate NPS®: The ultimate guide on Net Promoter Score® (2021)

In detail
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask and measure it and its Pros and Cons. It´s a practical guide.

CSAT Score: The complete guide to Customer Satisfaction index (2021)

In detail, Most wanted
This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.

Employee satisfaction surveys: Integrate and automate the job pulse

In detail, Most wanted
Happy workers have higher productivity and they help bring the organization together. Self-fulfillment at work is as essential component as salary, and the secret to a successful organization is often a positive work environment, in which workers feel valued and supported. In today's post we tell you how to measure the job satisfaction of your employees and why is it important to have a thermometer of the working environment of your company.

Do you know what is the technology behind RateNow antiviral film screens?

In detail, Trends
What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the PureZone protective film.

Get feedback and improve the online shopping process in 3 steps: koroshishop.com, a case study.

Clients, In detail
Koröshi is a clothing brand with more than 40 stores across Spain and Europe. Since the Covid-19 - induced confinement, your online store has experienced a boom in activity. Many consumers have overcome their prior inhibitions to shop online, and now there is no doubt that digital has entered our lives to stay. In this post we will tell you how a traditional fashion company with physical stores has managed to adapt its Customer Experience strategy to the digital revolution.

Ratenow connects patients with their families during the pandemic

In detail, Clients
RateNow makes video calling devices available to hospitals and nursing homes so that isolated Covid patients can easily communicate with their families during this emergency.

5 tips to improve your hospital's NPS

In detail
Have you ever wondered how to improve the experience of your patients and the image of your hospital or healthcare organization? One way to achieve a good reputation is by generating positive word-of-mouth; that is, the recommendations that patients make after visiting your center. Today in the blog we give you 5 tips to improve your NPS and the patient experience of your hospital.

The 5-star hospital

In detail, Most wanted
Today we explain the case of the Ochsner Health System responsible for managing the patient care service for more than 40 hospitals and 100 clinics and health centers in Louisiana. Shawn Achor, author of the book 'Before Happiness', explains how he helped the leaders of the Ochsner Health System to improve the patient experience with his Happiness Advantage Research method, whose ultimate goal is to raise patients' happiness.
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