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Leading blog on customer experience and omnichannel feedback
How to measure Patient Experience?
In this article we explore all you need to know to start measuring patient experience: the processes to follow, what to measure, and the channels for survey distribution.
The importance of patient experience
We explain the growing importance of the patient experience in the healthcare context, and how it can improve the results of your treatments and the financial results of healthcare organizations.
Patient Experience Definition
A summary of the recent literature about the patient experience definition.
5 tips to improve your hospital's NPS
Have you ever wondered how to improve the experience of your patients and the image of your hospital or healthcare organization? One way to achieve a good reputation is by generating positive word-of-mouth; that is, the recommendations that patients make after visiting your center. Today in the blog we give you 5 tips to improve your NPS and the patient experience of your hospital.
The 5-star hospital
Today we explain the case of the Ochsner Health System responsible for managing the patient care service for more than 40 hospitals and 100 clinics and health centers in Louisiana. Shawn Achor, author of the book 'Before Happiness', explains how he helped the leaders of the Ochsner Health System to improve the patient experience with his Happiness Advantage Research method, whose ultimate goal is to raise patients' happiness.
Do you want to improve the experience in your hospital or clinic?
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...