WhatsApp is used as the delivery channel, sending a message with text, image, and a link that leads directly to the RateNow survey, which is fully optimized for mobile. The message is interactive, but the survey is answered outside of WhatsApp.

Yes. As a Meta Developer Partner, RateNow enables verified accounts with the company name and corporate identity validated by Meta. This increases trust and improves the open and click-through rates.

RateNow offers seamless integration with your CRM via a simple REST API or through CSV uploads. This integration allows: - Enriching surveys with customer data; - Automatically personalizing content; - Activating automated mailings; - Generating more precise insights without manual work.

Yes. Although the channel is WhatsApp, the response is collected in RateNow, where it is anonymous by default. If detractor management is needed, traceability by interaction can be activated, but never by chat content.

RateNow supports you throughout: - Account verification with Meta; - Registration of official templates; - Configuration of messages with image + text + link; - Integration with your systems (CRM, ERP, ticketing, etc.); - Flow optimization to maximize responses.

Yes. WhatsApp works equally well for small businesses, which seek a close and simple channel, as for large organizations that need verified, automated, and large-scale mailings. Because RateNow is a Meta Developer Partner, companies of any size can send secure, official messages with validated identity.