How satisfied are your guests today?
RateNow gives voice to all your customers in real time so you can identify areas for improvement instantly and transform their guest experience. Measuring customer satisfaction and staff assistance has never been so easy. Getting actionable insights has never been so efficient.
Evaluate specific services
Restaurant, spa, front desk,...
40% more reliable
They remember the experience better
Results in real time
Identify opportunities and act fast
Ranking and benchmark
Why do you need to improve customer experience?
Raise your brand's reputation
12 positive experiences are needed to compensate for 1 negative experience. Listen to your detractors and turn them into promoters.
Turn customers into fans
It is 6-7 times more expensive to acquire a new customer than to keep a current one. The mouth-ear effect of your fans fuel sales.
Boost your growth
Companies and institutions that prioritize customer experience generate 60% more profits than their competitors.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
10-QUESTION HOTEL SURVEY
3-QUESTION HOTEL SURVEY
STAFF EVALUATION SURVEY
LEAD GENERATION SURVEY
Net Promoter Score
Profile and preferences
Email and phone numbers
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Choose the best solution for your hotels
3 questions, ideal for speedy feedback at the service desk or counter
FEEDBACK AT THE EXIT
Up to 10 questions, ideal for longer surveys with comments and contact information
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
"We decided to include RateNow to get real time feedback, right after the experience, about the service and attention we provide in the store. At Miró we have as a differentiating strategy a top-notch, personalized customer service, and RateNow helps us in this mission"
Angel Pujol, Director of Sales and Marketing at Miró
Do you want to boost customer experience and grow your business?