How satisfied are your visitors today?
RateNow gives voice to all your visitors in real time so you can identify areas for improvement instantly and transform their cultural experience. Measuring visitor satisfaction has never been so easy. Getting actionable insights has never been so efficient.
Massive museum feedback
Up to 30% of daily visitors
40% more reliable
They remember the experience better
Results in real time
Identify opportunities and act fast
Ranking and benchmark
Why do you need to improve visitor's experience?
Raise your institution's reputation
12 positive experiences are needed to compensate for 1 negative experience. Listen to your detractors and turn them into promoters.
Turn visitors into fans
The positive mouth-ear effect of your fans generates public interest and attracts new visitors.
Boost your growth
Institutions that prioritize visitor experience generate more profits than their competitors.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
10-QUESTION MUSEUM SURVEY
3-QUESTION MUSEUM SURVEY
STAFF EVALUATION SURVEY
Net Promoter Score
Profile and preferences
Email and phone numbers
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Feedback solutions to give voice to all your visitors
Standfloor feedback device
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
"It is great to collect RateNow data, because it comes directly from the user and allows us to act in real time. In this way we are improving the service during the exhibition thanks to the comments left by the public."
Imma Mora, Communication Director at CCCB
Do you want to boost customer experience and grow your business?