IMPROVE PATIENT EXPERIENCE
Measure patient satisfaction and improve the quality of your services with a real-time, automatic feedback system.
Are your patients happy today?
RateNow gives voice to all your patients in real time, so you can identify areas of improvement instantly and transform their experience in your center. Measuring patient experience and staff assistance has never been so easy. Getting actionable feedback has never been so efficient.
Update your feedback system
Listen to your patients easily and quickly
Optimize resources
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Improve quality
Implement service improvements continuously
Smiling is healthy and contagious!
When patients feel emotionally satisfied, they are more optimistic and that attitude positively impacts their health and recovery. Happy patients contribute to a healthy climate. Smiling is contagious!
Maximize the smiles in your center with the RateNow feedback terminals, measuring in real time the patient's satisfaction with all your services. Customize your digital surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources in the management of quality surveys and improve the image of your center.
Cool and friendly satisfaction surveys
Beyond the smiley faces: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
MEDICAL CONSULTATIONS SURVEY
EMERGENCY SERVICES SURVEY
ADMISSIONS SERVICE SURVEY
CAFETERIA SURVEY
Customer satisfaction
Staff evaluation
Net Promoter Score
Profile and preferences
Email and phone numbers
Comments
Analysis in real time
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Feedback solutions to give voice to all your patients
Standfloor feedback terminal
Counter feedback terminal
Wall feedback terminal
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
against misuse for children who play.
Survey by e-mail, sms or QR
Integrate in your app
Embed on your website
"We decided to use RateNow because it provides us with real-time data and in this way we have a perceived quality control at all times. For us it is very important to know what patients think, since it allows us to have a global vision and extrapolate data."
Marta Soler, Quality Coordinator at Ramón y Cajal Hospital
Do you want to boost customer experience and grow your business?
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