RateNow terminals to be coated with ANTIVIRAL FILM 99,9% effective against CORONAVIRUS

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IMPROVE PATIENT EXPERIENCE

Give voice to all your patients and improve the quality of your services with a real-time, automatic feedback system.
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Are your patients happy today?

RateNow gives voice to all your patients in real time, so you can identify areas of improvement instantly and transform their experience in your center. Measuring patient experience and staff assistance has never been so easy. Getting actionable feedback has never been so efficient.
Update your feedback system
Listen to your patients easily and quickly
Optimize resources
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Improve quality
Implement service improvements continuously

Smiling is healthy and contagious!

When patients feel emotionally satisfied, they are more optimistic and that attitude positively impacts their health and recovery. Happy patients contribute to a healthy climate. Smiling is contagious!

Maximize the smiles in your center with the RateNow feedback terminals, measuring in real time the patient's satisfaction with all your services. Customize your digital surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources in the management of quality surveys and improve the image of your center.

Cool and friendly satisfaction surveys

Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
MEDICAL CONSULTATIONS SURVEY
EMERGENCY SERVICES SURVEY
ADMISSIONS SERVICE SURVEY
CAFETERIA SURVEY

Customer satisfaction

Staff evaluation

Net Promoter Score

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Profile and preferences

Email and phone numbers

Comments

Analysis in real time

Measure with the Net Promoter Score

Segment by location and service, and rank by rating

Compare to our industry benchmark

Understand why your customers are dissatisfied

Evaluate your staff to promote excellent service

Contact detractors and turn them into promoters

Share your ratings

EXPLORE RATENOW ANALYTICS

Measure the quality of all your services

OUTPATIENT SERVICES

ADMISSIONS

URGENCIES

REHABILITATION

X-RAYS

BLOOD BANK

LABORATORY

CAFETERIA

EMPLOYEE AREA

ADAPTED TO ALL SPACES

Attention and information counters

Hospital exits

Hallways and halls

Waiting rooms

Feedback solutions to give voice to all your patients

Standfloor feedback device

Counter feedback device

Wall feedback device

Plug & play: unpack it, plug it and start
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.

Survey by e-mail, sms or QR

Integrate in your app

Embed on your website

SEE ALL SOLUTIONS
"RateNow makes us continuously improve our clinics as we set common quality goals for the whole group."

Xavier Romea, BQDC Group Manager

Do you want to boost customer experience and grow your business?

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