Patient Experience

Track Patient Experience to Improve Healthcare Quality

check Analyze Patient Experience (with PREM, PROM, Satisfaction surveys).
check Continuously monitor healthcare quality indicators.
check Achieve patient-centered care.
check Benchmark with +200 hospitals.
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Join +1000 best in class organizations like yours

AXA LogoLadapt LogoArnault Tzanck LogoSanitat Valencia LogoServicio Murciano de Salud LogoRioja Salud LogoHospital General Universitario Gregorio Marañon LogoHuca Logo

AXA LogoLadapt LogoArnault Tzanck LogoSanitat Valencia LogoServicio Murciano de Salud LogoRioja Salud LogoHospital General Universitario Gregorio Marañon LogoHuca Logo

Patient-centered care and value-based healthcare in 3 steps:

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1

Ask: PREM, PROM, and patient satisfaction surveys.

2

Listen: Continuously collect opinions effortlessly.

3

Improve: Cloud-based analysis for strategic decision-making.

Surveys

Solutions to improve the patient and medical team experience

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Satisfaction Icon

Patient Satisfaction

Medical Icon

PREM

Patient Icon

PROM

Checklist Icon

Checklists

Icon Workplace Healthcare

Work climate

Satisfaction surveys validated by experts in: Hospitalization, Outpatient Consultations, Emergency Services, Surgeries...

Collect key insights:
check NPS and CSAT by specialty, center, and doctor.
check Waiting times, clarity of information, and staff efficacy.
check Open comments and profile data with automatic segmentation.

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PREM (Patient Reported Experience Measures) measure patients' experience with healthcare services, such as medical care, communication, safety, and more.

Why use PREM?
check Identify areas for improvement
check Understand the patient experience
check Compare with quality standards

PROM (Patient Reported Outcome Measures) measure the impact of treatment on patient health, including pain, well-being, physical and mental function.

Why use PROM?
check Measure treatment effectiveness
check Monitor changes in patient health
check Improve clinical decision-making

Digital checklists allow you to collect data easily, choosing from options such as pre-operative, post-operative, chronic disease monitoring, and screening process.

Why use them?
check Reduce calls and workload
check Empower patients in their care
check Ensure compliance with protocols
check Receive automatic alerts for critical events

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Work environment surveys allow you to measure your team's satisfaction and commitment. You can choose from validated templates or customize your own, such as workplace climate, new hire, organizational pulse, and exit surveys.

Why use them?
check Identify improvement opportunities
check Reduce workload with automated reports
check Use eNPS for external comparisons
check Segment by role and tenure while ensuring anonymity

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Channels

Collect feedback at every touchpoint

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Branded SMS Surveys (RCS)

WhatsApp Surveys

Email Surveys

In-Web and In-App Surveys

QR Code Surveys

Phone Surveys

Device Icon

Feedback Terminal

SMS surveys ensure instant delivery and universal compatibility. 

With RateNow you can use standard SMS or certified SMS (RCS - Rich Communication Service). 

Certified SMS uses the RCS protocol, allowing messages with a verified corporate identity and a distinct look in any mobile phone's message inbox.

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WhatsApp is where your customers converse every day. Sending surveys in this familiar environment reduces friction, increases trust, and boosts the response rate. 

RateNow is a Meta Developer Partner, enabling the sending of verified, secure WhatsApp messages with validated identity.

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Email surveys involve sending a message to the user with a unique link. The user opens that link and completes the survey in an optimized web environment.

It is a suitable channel for audiences requiring formal communications and for questionnaires with more questions or extensive formats.

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Integrated surveys collect feedback at the exact moment the user interacts with your website or application. 

They are ideal for measuring digital processes, detecting friction points, and obtaining much more reliable responses by asking right when the experience occurs.

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QR code surveys allow for immediate, frictionless feedback directly from the user's mobile phone. 

They are especially useful in physical environments and enable deployment of measurements across multiple touchpoints at minimal cost.

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Phone surveys allow for deeper feedback, ideal when you need to understand the "why" behind the experience.

They are especially useful for seniors, vulnerable publics, or services where human interaction is key.
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Capture real-time feedback with:
check Smiley Tablet Touchscreen
check Smiley Feedback Buttons

Ideal for high-traffic anonymous users.

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Tools

Track quality and analyze data for continuous improvement

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Analytics Icon

Data Analytics

Alert Icon

Alerts

Communication Icon

Detractors Management

Evaluate, compare, and optimize the user experience:
check Real-time satisfaction
check Key indicators (NPS, CSAT, CES...)
check AI-powered text analysis
check Advanced rankings and segmentations
check Competitive benchmarking

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"Respond instantly to critical feedback:
check Based on numerical responses and options
check Keyword detection in comments
check Direct notifications via email or SMS"

Case management:
check Group users based on their feedback (Detractors and Promoters)
check Automate responses
check Contact users directly

Respond and act on feedback (Close the loop).

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Our case studies:

La Conselleria de Sanitat of the Valencian Community has implemented an innovative system to measure patient experience in hospitals and health centers across the entire region.
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Faced with challenges in systematically collecting and analyzing patient feedback, the Arnault Tzanck Institute implemented an advanced patient experience (PX) solution with RateNow.
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5 tips to improve your hospital's NPS
Read morereadmore

Go to blogRead all case studies

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Numbers that speak for themselves

119920

Daily feedbacks

5760

Active surveys

980

Organizations

95

NPS ®

In partnership with

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Bank encryption, TIER V servers, and ISO certifications for top security.

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Tell us about your project and get:

check Best practices applied to your industry
check Surveys tailored to your needs
check Demo of our analytics platform
check A customized quotation

ⓘ No commitment

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