Choose among patient satisfaction survey templates validated by 100s of organizations throughout your services:

Outpatient Consultation Survey

Emergency Survey

Inpatient Care Survey

Analyse:

Key satisfaction indicators such as NPS and CSAT

Items related to satisfaction such as wait times, provider communication, and overall experience

Open feedback

Key demographics (automatically integrated from your data base)"

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Patient Reported Experience Measures (PREM) capture patients' perspectives on their healthcare experiences, focusing on aspects like communication, responsiveness, and environment. Choose from dozens of validated PREM:

Picker Patient Experience Questionnaire

IEXPAC (Instrument for Evaluation of the Experience of Chronic Patients)

ECCM (Experiences of Care and Clinical Management) 

...

What are PREM for?

Enhance patient-centered care by understanding patient perspectives

Identify areas for improvement in service delivery

Benchmark against industry standards to ensure high-quality care

Patient Reported Outcome Measures (PROM) capture patients' assessments of their own health status and treatment outcomes, focusing on areas like physical functioning, mental health, and quality of life. Choose from hundreds of validated PROMs:

SF-36 (Short Form Health Survey)

EQ-5D (EuroQol 5-Dimension)

PROMIS (Patient-Reported Outcomes Measurement Information System)

...

Measure the effectiveness of healthcare from the patient's perspective

Monitor changes in patient health over time

Improve clinical decision-making and patient outcomes

Patient Reported Checklists capture patients' inputs via digitally distributed forms. Choose from dozens of available checklists or digitalize yours:

Pre-operative Checklist

Post-operative Checklist

Chronic Disease Monitoring Checklist

Screening Process Checklist

What are Checklists for?

Reduce workload by minimizing calls

Empower patients by involving them in administrative tasks

Ensure compliance with standards and protocols

Receive automatic alerts for critical clinical situations

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Work climate surveys measure the satisfaction and commitment of healthcare staff through digitally distributed forms. Choose from validated surveys or customize your own: 

What are Employee Engagement Surveys for?

Gain deep insights for immediate action

Reduce manual work with preconfigured reports

Use Employee-NPS for external benchmarking

Ensure robust study with segmented data (professional category, seniority) and single-response surveys with guaranteed anonimity

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Ask seamlessly to your customers via:

SMS/ Whatsapp/RCS

Email

QR

Web/App

Integrate seamlessly with your CRM

Track and optimize response rates

Resend surveys effortlessly as needed

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Choose from different solutions:

Touschscreen devices

Button devices

Key Features:

Suitable for high volumes of user traffic

Feedback from anonymous users

Capture immediate, real-time feedback

Identify and address user journey blind spots

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The RateNow Analytics Platform generates real-time reports with segmentations, rankings, and service comparisons:

Real-time user satisfaction analysis

Standard quality indicators (NPS, CSAT, CES...)

AI-powered Text analytics

Ranking and segmentation

Sector benchmarking for performance comparison

Why choose RateNow?

Personalized dashboards tailored to your needs

No additional configuration costs

Unlimited licenses with role-based visibility and funtions

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Why choose RateNow?

Tailored alert configurations

Immediate response to critical feedback

Flexible delivery options (email or SMS) based on organizational roles and situations

Close the loop by responding to user feedback efficiently. 

What is Case Management for?

Group users based on specific conditions (e.g., detractors and promoters)

Automate responses for efficiency

Directly contact users 

Streamlined user feedback management

Automated and personalized response options

Integrated communication for immediate follow-up

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