Track Patient Experience to Improve Healthcare Quality

Analyze Patient Experience (with PREM, PROM, Satisfaction surveys)
Continuously monitor healthcare quality indicators.
Achieve patient-centered care.
Benchmark with +200 hospitals.
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Join +1000 best in class organizations like yours

Patient-centered care and value-based healthcare in 3 steps:

1

Ask: PREM, PROM, and patient satisfaction surveys.

2

Listen: Continuously collect opinions effortlessly.

3

Improve: Cloud-based analysis for strategic decision-making.

Surveys

Solutions to improve the patient and medical team experience

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Patient Satisfaction

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PREM

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PROM

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Checklists

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Work climate

Satisfaction surveys validated by experts in: Hospitalization, Outpatient Consultations, Emergency Services, Surgeries...

Collect key insights:
NPS and CSAT by specialty, center, and doctor.
Waiting times, clarity of information, and staff efficacy.
Open comments and profile data with automatic segmentation.

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PREM (Patient Reported Experience Measures) measure patients' experience with healthcare services, such as medical care, communication, safety, and more.

Why use PREM?
Identify areas for improvement
Understand the patient experience
Compare with quality standards

PROM (Patient Reported Outcome Measures) measure the impact of treatment on patient health, including pain, well-being, physical and mental function.

Why use PROM?
Measure treatment effectiveness
Monitor changes in patient health
Improve clinical decision-making

Digital checklists allow you to collect data easily, choosing from options such as pre-operative, post-operative, chronic disease monitoring, and screening process.

Why use them?
Reduce calls and workload
Empower patients in their care
Ensure compliance with protocols
Receive automatic alerts for critical events

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Work environment surveys allow you to measure your team's satisfaction and commitment. You can choose from validated templates or customize your own, such as workplace climate, new hire, organizational pulse, and exit surveys.

Why use them?
Identify improvement opportunities
Reduce workload with automated reports
Use eNPS for external comparisons
Segment by role and tenure while ensuring anonymity

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Channels

Collect feedback at every touchpoint

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Online Channels

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Feedback Kiosks

Reach your users easily and effectively:

SMS, WhatsApp, and RCS
Email
QR code
Web and App

Integrated with your CRM with real-time alerts.

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Capture real-time feedback with:
Touchscreen devices 
Button devices

Ideal for high-traffic anonymous users.

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Tools

Track quality and analyze data for continuous improvement

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Data Analytics

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Alerts

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Detractors Management

Evaluate, compare, and optimize the user experience:
Real-time satisfaction
Key indicators (NPS, CSAT, CES...)
AI-powered text analysis
Advanced rankings and segmentations
Competitive benchmarking

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"Respond instantly to critical feedback:
Based on numerical responses and options
Keyword detection in comments
Direct notifications via email or SMS"

Case management:
Group users based on their feedback (Detractors and Promoters)
Automate responses
Contact users directly

Respond and act on feedback (Close the loop).

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Our case studies:

Primary Care Madrid measures satisfaction with RateNow: Sonia Martínez, on Onda Madrid, highlights how more than 6,000 patients evaluate their healthcare experience with this solution.
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"RateNow provides us with real-time data, crucial for detecting and correcting any issues affecting patient care quality instantly." Marta Soler, Quality Coordinator
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Related articles:

Patient Experience

Patient Experience Definition
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Patient Experience

The importance of patient experience
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Patient Experience

How to measure Patient Satisfaction?
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Patient Experience

Read more

Go to blogRead all case studies

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

95

NPS ®

In partnership with

Bank encryption, TIER V servers, and ISO certifications for top security.

Tell us about your project and get:

Best practices applied to your industry
Surveys tailored to your needs
Demo of our analytics platform
A customized quotation

ⓘ No commitment

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Sales support: +44 7488 864121 / sales@ratenow.cx
Customer service: +44 7488 864121 / support@ratenow.cx
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