IMPROVE CITIZEN SATISFACTION
Measure and improve citizen satisfaction in your information offices and counters
How satisfied are citizens with your service today?
RateNow gives voice to all citizens who pass through your information office in real time, so you can identify areas for improvement instantly and transform your experience in the center. Measuring citizen satisfaction and evaluating staff assistance has never been so easy. Getting actionable insights has never been so efficient.
Update your feedback system
Listen to your citizens easily and quickly
Optimize resources
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Improve quality
Implement improvements and evaluate staff
Why do you need to improve the citizen's experience?
The Administration is at the service of the citizen. It is important that you feel accompanied and heard during the management of procedures and consultations, to minimize frustration and maximize satisfaction with the service provided.
Maximize the smiles in your information office with RateNow feedback terminals, measuring citizen's satisfaction with the attention received in real time. Customize your digital satisfaction surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources managing satisfaction surveys and improve the image of your office.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
10-QUESTION CITIZEN SATISFACTION SURVEY
3-QUESTION CITIZEN SATISFACTION SURVEY
Customer satisfaction
Staff evaluation
Net Promoter Score
Profile and preferences
Email and phone numbers
Comments
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Choose the best solution for your information offices
COUNTER FEEDBACK
3 questions, ideal for speedy feedback at the service desk or counter
FEEDBACK AT THE EXIT
Up to 10 questions, ideal for longer surveys with comments and contact information
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
against misuse for children who play.
Survey by e-mail, sms or QR
Integrate in your app
Embed on your website
"Easy for citizens, very intuitive and fast. It is not invasive and attracts attention on its own. RateNow makes it easier for us to comply with the ISO in citizen satisfaction."
Lluïsa Vázquez, OAC Director in Castelldefels, Barcelona
Do you want to boost customer experience and grow your business?
