How satisfied are your users today?
RateNow gives voice to all users of your library in real time, so you can identify areas for improvement instantly and transform their experience in your facilities. Measuring user satisfaction and evaluating library staff attention has never been easier. Getting actionable insights has never been so efficient.
Update your feedback system
Listen to users easily and quickly
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Implement improvements and evaluate staff
Why do you need to improve user experience?
The mission of a library is to contribute to the intellectual, educational and cultural development of multiple groups: students, teachers, researchers, professionals from the publishing world, translators, documentaries... It is important to meet the expectations of all these users, and the first step to achieve it is to measure their satisfaction with the service provided.
Maximize smiles in your library with RateNow feedback terminals and promote the best climate for knowledge generation and transfer. Customize your digital surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources in the management of quality surveys and improve the image of your library.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
10-QUESTION USER SATISFACTION SURVEY
3-QUESTION USER SATISFACTION SURVEY
Net Promoter Score
Profile and preferences
Email and phone numbers
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Feedback solutions to give voice to all your users
Standfloor feedback device
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
"Easy for citizens, very intuitive and fast. It is not invasive and attracts attention on its own. RateNow makes it easier for us to comply with the ISO in citizen satisfaction."
Lluïsa Vázquez, OAC Director in Castelldefels, Barcelona
Do you want to boost customer experience and grow your business?