Employee Experience

Optimize the Employee Engagement with Workplace Climate Surveys

check Reduce turnover and retain your team.
check The HR solution to measure Employee-NPS.
check Boost employee engagement with climate surveys.
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Track the engagement in the workplace in 3 steps:

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1

Ask: Online surveys or feedback terminals.

2

Listen: Collect opinions quickly and easily.

3

Improve: Gain insights and make strategic decisions.

Surveys

Solutions to improve your workforce engagement

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Work Climate Icon

Work climate

Pulse Icon

Pulse

Onboarding Icon

Onboarding

Exit Icon

Exit

Work climate surveys are annual questionnaires designed to measure the work environment and employee engagement within an organization.

Benefits:
check Identifies problems and opportunities for improvement.
check Enhances team motivation and well-being.
check Increases retention and reduces employee turnover.
Pulse surveys are brief and frequent questionnaires that allow you to measure and understand the team's mood, engagement, and satisfaction.

Benefits:
check Continuous feedback for quick decisions.
check Higher participation thanks to its short format.
check Early identification of problems and improvements.
Onboarding surveys measure the experience of new employees during their integration process in the company, assessing their welcome and satisfaction in the first days.

Benefits:
check Identify improvements in the onboarding process.
check Accelerate adaptation and productivity of new talent.
check Reduce early turnover with timely feedback.
Exit surveys are conducted with employees leaving the company to understand their reasons for departure and identify improvement opportunities within the organization.

Benefits:
check Identify causes of employee turnover.
check Optimize talent retention.
check Strengthen company reputation with a positive offboarding experience.

Channels

Collect feedback at every touchpoint

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Branded SMS Surveys (RCS)

WhatsApp Surveys

Email Surveys

In-Web and In-App Surveys

QR Code Surveys

Phone Surveys

Device Icon

Feedback Terminal

SMS surveys ensure instant delivery and universal compatibility. 

With RateNow you can use standard SMS or certified SMS (RCS - Rich Communication Service). 

Certified SMS uses the RCS protocol, allowing messages with a verified corporate identity and a distinct look in any mobile phone's message inbox.

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WhatsApp is where your customers converse every day. Sending surveys in this familiar environment reduces friction, increases trust, and boosts the response rate. 

RateNow is a Meta Developer Partner, enabling the sending of verified, secure WhatsApp messages with validated identity.

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Email surveys involve sending a message to the user with a unique link. The user opens that link and completes the survey in an optimized web environment.

It is a suitable channel for audiences requiring formal communications and for questionnaires with more questions or extensive formats.

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Integrated surveys collect feedback at the exact moment the user interacts with your website or application. 

They are ideal for measuring digital processes, detecting friction points, and obtaining much more reliable responses by asking right when the experience occurs.

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QR code surveys allow for immediate, frictionless feedback directly from the user's mobile phone. 

They are especially useful in physical environments and enable deployment of measurements across multiple touchpoints at minimal cost.

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Phone surveys allow for deeper feedback, ideal when you need to understand the "why" behind the experience.

They are especially useful for seniors, vulnerable publics, or services where human interaction is key.
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Capture real-time feedback with:
check Smiley Tablet Touchscreen
check Smiley Feedback Buttons

Ideal for high-traffic anonymous users.

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Tools

Track quality and analyze data for continuous improvement

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Analytics Icon

Data Analytics

Alert Icon

Alerts

Communication Icon

Detractors Management

Evaluate, compare, and optimize the user experience:
check Real-time satisfaction
check Key indicators (NPS, CSAT, CES...)
check AI-powered text analysis
check Advanced rankings and segmentations
check Competitive benchmarking

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"Respond instantly to critical feedback:
check Based on numerical responses and options
check Keyword detection in comments
check Direct notifications via email or SMS"

Case management:
check Group users based on their feedback (Detractors and Promoters)
check Automate responses
check Contact users directly

Respond and act on feedback (Close the loop).

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Related articles:

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Employee satisfaction surveys: Integrate and automate the job pulse
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Transform the Customer, Patient, and Employee Experience with RateNow
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Go to blogRead all case studies

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Numbers that speak for themselves

119920

Daily feedbacks

5760

Active surveys

980

Organizations

95

NPS ®

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Tell us about your project and get:

check Best practices applied to your industry
check Surveys tailored to your needs
check Demo of our analytics platform
check A customized quotation

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