How satisfied are users with your service today?
RateNow measures users' satisfaction with your service on a daily basis, so that you accredit the highest quality to your customers. RateNow is a seal of guarantee and transparency for facility and food services.
Evaluate continuously the service you offer
Beyond the smiley faces, up to 10 dynamic questions
Act in real time
Analyze feedback and act quickly to apply improvements
Why do you need to continuously evaluate your services?
If you are not afraid to evaluate your services, it means that you have the commitment to offer the highest quality to your customers, and they perceive it. Constant self-assessment is the main indicator of involvement and transparency.
Maximize the happiness of your users with RateNow feedback terminals, measuring their satisfaction with your services on a daily basis. Customize digital surveys and identify opportunities for improvement instantly. Make your customers perceive your commitment to offer the best possible service.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
Net Promoter Score
Profile and preferences
Email and phone numbers
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Feedback solutions to give voice to all your customers
Standfloor feedback device
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
"With RateNow surveys, we can immediately get feedback from our customers on the service, our primary concern is to achieve maximum customer satisfaction, so it is most important for us to know what they think and so we can continuously improve."
Raquel López Muñoz, Responsible for Customer Satisfaction
Do you want to boost customer experience and grow your business?