IMPROVE TRAVELERS EXPERIENCE
Measure traveler satisfaction in real time and transform their experience in your facilities
How satisfied are travelers today?
RateNow gives voice to all travelers using your facilities in real time so you can identify areas of improvement instantly and transform their experience in the airport. Measuring customer satisfaction has never been so easy. Getting actionable insights has never been so efficient.
Massive feedback
A direct communication channel for all travelers
Qualitative feedback
Beyond the smiley faces, up to 10 dynamic questions
Act in real time
Analyze feedback and act quickly to apply improvements
Why do you need to improve traveler's experience?
Your facilities are the starting point and arrival point for millions of travelers who want to being their journey without frustration, and reach their destination as comfortably as possible. Your mission is to help them have a good trip, that they leave excited and come back delighted.
Maximize the happiness of your travelers with RateNow feedback terminals, measuring their satisfaction in real time. Customize your digital satisfaction surveys, automate opinion collection, and identify opportunities for improvement instantly. Make the traveler feel accompanied on their trip.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
TRAVELLER EXPERIENCE
SECURITY CONTROL
INFORMATION POINT
TOILETS
Customer satisfaction
Staff evaluation
Net Promoter Score
Profile and preferences
Email and phone numbers
Comments
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Feedback solutions to give voice to all your customers
Standfloor feedback device
Counter feedback device
Wall feedback device
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
against misuse for children who play.
Survey by e-mail, sms or QR
Integrate in your app
Embed on your website
"We decided to include RateNow to get real time feedback, right after the experience, about the service and attention we provide in the store. At Miró we have as a differentiating strategy a top-notch, personalized customer service, and RateNow helps us in this mission"
Angel Pujol, Director of Sales and Marketing at Miró
Do you want to boost customer experience and grow your business?
