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QR Code Surveys

QR Code Surveys

check Immediate access by scanning a code, no apps or registration needed.
check Works on any physical support: posters, counters, tickets, or packaging.
check Coverage of multiple touchpoints at a very low cost.
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Implement QR Code Surveys:

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1

Create: Design your survey and generate a unique QR code per survey. 

2

Place: Position the QR code at the touchpoint and receive responses.

3

Improve: Analyze the results and make data-driven decisions.
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Scan survey with QR code

Why QR?

QR Code Surveys

QR code surveys allow for immediate, frictionless feedback directly from the user's mobile phone. 

They are especially useful in physical environments and enable deployment of measurements across multiple touchpoints at minimal cost.
Scan survey with QR code
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Benefits

Advantages of QR Code Surveys

check Moderate response rate, up to 5% depending on location. 
check Scalable and low-cost. 
check Turns any physical point into a feedback station. 
check Detects incidents and improvement opportunities in real-time. 
^ Non-intrusive: the user freely decides whether to participate.
Survey response via QR code
Survey response via QR code
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Scan survey with QR code

Uses

QR Surveys in Physical Spaces

It is perfect for stores, events, products, service areas, or any situation where there is no direct contact with staff. 

Place them on counters, tables, packaging, entrances, signage, or any visible surface. Attracts feedback right at the moment of the experience.
Scan survey with QR code
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Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

How do QR code surveys work?downup

You only need to display a QR code at the touchpoint (signage, counter, ticket, waiting room, product...). The user scans it with their mobile and accesses the survey directly, without needing apps or registration.

Where can I place the QR code?downup

On any physical or digital point. Including: counters and reception, rooms or waiting areas, tables, products or packaging, tickets, invoices, brochures, screens, tablets, or internal signage, events, fairs, or exhibitions. It can also be handed out on paper or sent directly by email.

Can I customize the design of the QR and its poster?downup

Yes. You can customize colors and branding, texts and messages on the poster, and the format (card, poster, sticker, display, table, etc.). RateNow provides you with the creatives and templates ready for printing, or if you prefer, can directly handle the printing.

Are the responses obtained via QR anonymous?downup

Yes, completely anonymous by default. If you want to add traceability —for example, to identify the center, store, or service where the code was located— you can do so by adding context parameters to the QR.

How do I view the results of QR surveys?downup

In the RateNow dashboard you can consult: - number of scans and responses; - conversion rate (scans → responses); - comparisons between locations or physical points; - real-time analysis; - integration with other channels (WhatsApp, SMS, Email…)

Is it suitable for large and small companies?downup

Yes. - Small businesses: can easily capture feedback without additional technology. - Large companies: can deploy QRs across dozens or hundreds of physical points to obtain comparable and scalable data.
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Numbers that speak for themselves

119920

Daily feedbacks

5760

Active surveys

980

Organizations

95

NPS ®

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Tell us about your project and get:

check Best practices applied to your industry
check Surveys tailored to your needs
check Demo of our analytics platform
check A customized quotation

ⓘ No commitment

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