Yes, the surveys are based on SERVQUAL literature and have been validated by hundreds of healthcare organizations in Europe, ensuring their effectiveness and reliability.

Yes, survey models can be used without changes or adapted. Our team will work with you to adjust the surveys to your specific needs, ensuring they accurately reflect your organization's requirements.

Two options are available: the delivery can be managed through RateNow or directly by the hospital, according to your preferences.

By default, surveys are anonymous and not linked to personal data. For those organizations who wish to activate traceability and respond to the patient (close the loop), the surveys allow encrypted personal data or pseudonymized identifiers, meeting the high security standards required by GDRP regualtion.

RateNow complies with the GDPR regulations of the European Community and is ISO9001 quality and ISO27001 IT security certified, ensuring maximum data protection.

The number of users is unlimited, allowing all members of your organization who need it to have access.

RateNow offers a turnkey service that includes all the described features, managed through a clear monthly fee without surprises.

To know the prices, contact our experts. We serve organizations of all sizes and offer competitive prices thanks to the fact that the entire system is developed in-house.