RateNow Automated Alerts

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Automatic Alerts

Automatic real-time alerts

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Immediate response to negative experiences

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Crisis prevention and reduction of complaints

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Win back detractors

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Act instantly when the experience becomes critical, without accessing the platform:

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Detect: Identify negative ratings or sensitive comments in real time.

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Notify: The person in charge receives an immediate alert by email or SMS.

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Act: Intervene instantly and prevent the negative experience from escalating.

Negative Feedback Alert – RateNow

Features

Identify critical feedback in NPS and comments

Detect critical situations immediately before they escalate.

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Automatic alerts for low ratings (NPS, CSAT, CES)

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Detection of sensitive keywords in comments

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Alert triggers for terms such as: complaint, negligence, accident, or claim

Negative Feedback Alert – RateNow

Channel

Notifications via SMS or Email

Detect, notify, and act within seconds to protect the experience and strengthen user trust.

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Email or SMS alerts based on urgency level

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Each supervisor receives only the alerts related to their service

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No need to access the platform

Alert Email Notification - RateNow

Alert Email Notification - RateNow

RateNow Detractor Management

Follow-up

Detractor Management – CTL Module

Turn a negative experience into a recovery opportunity.

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Send responses to detractors and promoters

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Customized action workflows aligned with your objectives

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Full control and traceability of every critical case

RateNow Detractor Management

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Numbers that speak for themselves

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Daily feedbacks

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Active surveys

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