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RateNow Analytics: your real-time data analysis platform

Integrate and analyze data from multiple channels

Dynamize information within the organization

Transform data into actionable insights

Join +1000 best in class organizations like yours

RateNow Analytics is the dashboard designed for improving user experience

Not just data, but actionable insights

No configuration needed. Ready from day one

Basic features

Custom dashboards

Aggregate feedback from all channels (terminals, digital surveys, SMS)

Visualize user satisfaction at each touchpoint

Internal rankings between centers, points of sale, products, employees, and regions

Segmentation of centers, specialties, and services

Track key CX metrics: NPS, CSAT, and CES

Aggregate feedback from all channels (terminals, digital surveys, SMS)

Visualize user satisfaction at each touchpoint

Internal rankings between centers, points of sale, products, employees, and regions

Segmentation of centers, specialties, and services

Track key CX metrics: NPS, CSAT, and CES

Accessibility

Basic features

Cloud Platform available 24/7

Automatic and real-time reports

Unlimited number of users

Hierarchical data access: each user sees only the data corresponding to their area of responsibility

Dynamization of information

Alerts

Instant notifications based on responses and keywords

Receive alerts via email or SMS

Dynamization of information

Automatic report distribution

Automatic email report delivery, managed by the administrator

Select segmentation, frequency, and recipients

Inform all levels and responsible parties within the organization

Advanced features

AI-based Comment Categorization

Organize comments into categories and subcategories using Artificial Intelligence

Algorithm with an error rate below 15%

Discriminate between positive and negative comments

Advanced features

Industry Benchmarking

Complete satisfaction data analysis with external references

Compare your organization's services with the sector's average, max, and min

Identify areas for improvement and strengths relative to the competition

Advanced features

Responses to dissatisfied users (Close the loop)

Each RateNow survey can apply the Close the Loop module to:

Group responses that require action

Receive prioritized responses on the platform

Evaluate the case on a record

Respond to users

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Do I need qualified personnel to program the reports?

No, RateNow's service includes preconfigured customer experience reports according to your industry. From the first feedback, the information will be organized automatically for you to use without any customization needed.

Can I customize the reports?

Yes, if you have special needs for your reports, such as maintaining the same format as previous reports, our Customer Success team will customize the dashboards accordingly.

Is there an additional cost for report programming?

No, everything is included in the service. RateNow is a turnkey service with a monthly fee that includes all necessary customizations.

Can I add information from other sources?

Yes, we can add information and integrate it into RateNow reports. You can also integrate RateNow data into corporate reports through a data import API.

Can I add RateNow information to the company's Business Intelligence?

Yes, the service includes a simple data import API, with which you can add the relevant information collected through RateNow channels into your corporate Business Intelligence.

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

Tell us about your project and you will get:

Insights on how other organizations have solved your problem?

A tailored survey.

A look into our analytics platform.

Our best pricing.

ⓘ Fill in the contact form

RateNow Analytics: your real-time data analysis platform

Join +1000 best in class organizations like yours

RateNow Analytics is the dashboard designed for improving user experience

Basic features

Custom dashboards

Accessibility

Basic features

Dynamization of information

Alerts

Dynamization of information

Automatic report distribution

Advanced features

AI-based Comment Categorization

Advanced features

Industry Benchmarking

Advanced features

Responses to dissatisfied users (Close the loop)

Frequently Asked Questions (FAQ)

Do I need qualified personnel to program the reports?

Can I customize the reports?

Is there an additional cost for report programming?

Can I add information from other sources?

Can I add RateNow information to the company's Business Intelligence?

Numbers that speak for themselves

Daily feedbacks

Active surveys

Organizations

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

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