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RateNow Analytics: your real-time data analysis platform

checkIntegrate and analyze data from multiple channels
checkDynamize information within the organization
checkTransform data into actionable insights
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RateNow Analytics is the dashboard designed for improving user experience

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1

Not just data, but actionable insights

2

No configuration needed. Ready from day one

3

Designed by and for experience professionals

Basic features

Custom dashboards

checkAggregate feedback from all channels (terminals, digital surveys, SMS)
checkVisualize user satisfaction at each touchpoint
checkInternal rankings between centers, points of sale, products, employees, and regions
checkSegmentation of centers, specialties, and services
checkTrack key CX metrics: NPS, CSAT, and CEScheckAggregate feedback from all channels (terminals, digital surveys, SMS)
checkVisualize user satisfaction at each touchpoint
checkInternal rankings between centers, points of sale, products, employees, and regions
checkSegmentation of centers, specialties, and services
checkTrack key CX metrics: NPS, CSAT, and CES

Accessibility

Basic features

checkCloud Platform available 24/7
checkAutomatic and real-time reports
checkUnlimited number of users
checkHierarchical data access: each user sees only the data corresponding to their area of responsibility

Dynamization of information

Alerts

checkInstant notifications based on responses and keywords
checkReceive alerts via email or SMS

Dynamization of information

Automatic report distribution

checkAutomatic email report delivery, managed by the administrator
checkSelect segmentation, frequency, and recipients
checkInform all levels and responsible parties within the organization

Advanced features

AI-based Comment Categorization

checkOrganize comments into categories and subcategories using Artificial Intelligence
checkAlgorithm with an error rate below 15%
checkDiscriminate between positive and negative comments

Advanced features

Industry Benchmarking

checkComplete satisfaction data analysis with external references
checkCompare your organization's services with the sector's average, max, and min
checkIdentify areas for improvement and strengths relative to the competition

Advanced features

Responses to dissatisfied users (Close the loop)

Each RateNow survey can apply the Close the Loop module to:

checkGroup responses that require action
checkReceive prioritized responses on the platform
checkEvaluate the case on a record
checkRespond to users

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Do I need qualified personnel to program the reports?downup

No, RateNow's service includes preconfigured customer experience reports according to your industry. From the first feedback, the information will be organized automatically for you to use without any customization needed.

Can I customize the reports? downup

Yes, if you have special needs for your reports, such as maintaining the same format as previous reports, our Customer Success team will customize the dashboards accordingly.

Is there an additional cost for report programming? downup

No, everything is included in the service. RateNow is a turnkey service with a monthly fee that includes all necessary customizations.

Can I add information from other sources? downup

Yes, we can add information and integrate it into RateNow reports. You can also integrate RateNow data into corporate reports through a data import API.

Can I add RateNow information to the company's Business Intelligence? downup

Yes, the service includes a simple data import API, with which you can add the relevant information collected through RateNow channels into your corporate Business Intelligence.
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Numbers that speak for themselves

119920

Daily feedbacks

5760

Active surveys

980

Organizations

95

NPS ®

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Tell us about your project and get:

check Best practices applied to your industry
check Surveys tailored to your needs
check Demo of our analytics platform
check A customized quotation

ⓘ No commitment

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Start improving your Customer Experience right now!

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Leave your contact, call us or write to us directly at:
Sales support: +44 7488 864121 / sales@ratenow.cx
Customer service: +44 7488 864121 / support@ratenow.cx
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