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Detractors Management

User Responses (Close the loop) for continuous improvement

Turn detractors into promoters
Solve problems in real-time
Increase brand loyalty
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Join +1000 best in class organizations like yours

Each RateNow survey can apply the Close the Loop module in 3 steps:

1

Gather responses that require action

2

Receive alerts to act quickly 

3

Respond to users automatically or manually

Features

Cluster responses according to specific criteria

Set criteria to gather responses that need to be managed:
According to responses (e.g., detractors)
According to their comments (e.g., mentions legal demands, etc.)
According to your CRM's internal classification

Features

Categorize and prioritize cases

The system automatically categorizes responses and prioritizes them for further actions:
You will see prioritized cases on the platform
It is possible to set up automatic alerts to keep your team informed
Your team will be able to read the case and decide how to act

Features

Evaluate the case on a personalized record

Each case will have a record where the operator will find all the necessary information to take appropriate actions:

Personal data (if available)
Contact details (phone, email)
Tags established according to the responses
Data imported from external systems
All survey responses

Features

Contact the user

Contact the user automatically or manually:

Set up automatic response templates
Manage the case by phone, email, or WhatsApp

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Can I manage all cases from the RateNow platform?

Yes, all prioritized cases and responses can be managed directly from the RateNow platform, making it easy to track and resolve each case. Alternatively, you can use your usual communication channels and record the responses in the record.

What channels can I use to respond to customers directly from the platform?

You can respond via email, SMS, or WhatsApp. You can also use the most common communication channel and the responses will be recorded in the case file.

Can I respond to users through my CRM?

Yes, you can import the cases into your CRM and manage them directly from there.

What happens if a case requires immediate attention?

You can set up automatic alerts so your team is notified immediately when a case requires urgent attention.

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

95

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

Tell us about your project and you will get:
Insights on how other organizations have solved your problem?
A tailored survey.
A look into our analytics platform.
Our best pricing.

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Sales support: +44 7488 864121 / sales@ratenow.cx
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