Features
Group and manage responses
By response type: Easily identify detractors. By comments: Detect key mentions (e.g. legal complaint). By internal classification: Sync with your CRM.
Industry
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Detractor Management: Close the Loop for Continuous Improvement
Identify dissatisfied customers early and take action. Resolve issues quickly and in a personalized way. Turn detractors into promoters and strengthen their loyalty.Contact us
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Join +1000 best in class organizations like yours
From detractors to promoters with the Close the Loop module:
1
Detect: Identify dissatisfied customers in real time.
2
Act: Manage and resolve issues quickly.
3
Recover: Respond, close the loop, and build customer loyalty.
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By response type: Easily identify detractors. By comments: Detect key mentions (e.g. legal complaint). By internal classification: Sync with your CRM.
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View the most urgent cases on the platform. Activate automatic alerts to keep your team informed. Allow your team to review each case and decide on the best action.
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Set up automatic response templates Manage the case by phone, email, or WhatsApp
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By response type: Easily identify detractors. By comments: Detect key mentions (e.g. legal complaint). By internal classification: Sync with your CRM.Features
Categorize and prioritize cases
View the most urgent cases on the platform. Activate automatic alerts to keep your team informed. Allow your team to review each case and decide on the best action.Features
Personalized case file to manage each case
Each case includes a complete file to streamline management:
Personal and contact details. Automatic tags based on responses. Information imported from external systems. Complete history of survey responses.
Personal and contact details. Automatic tags based on responses. Information imported from external systems. Complete history of survey responses.Features
Easily contact the user
Set up automatic response templates Manage the case by phone, email, or WhatsAppFrequently Asked Questions (FAQ)
Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.
Can I manage all cases from the RateNow platform? 
Yes, all prioritized cases and responses can be managed directly from the RateNow platform, making it easy to track and resolve each case. Alternatively, you can use your usual communication channels and record the responses in the record.
What channels can I use to respond to customers directly from the platform?
You can respond via email, SMS, or WhatsApp. You can also use the most common communication channel and the responses will be recorded in the case file.
Can I respond to users through my CRM?
Yes, you can import the cases into your CRM and manage them directly from there.
What happens if a case requires immediate attention?
You can set up automatic alerts so your team is notified immediately when a case requires urgent attention.
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