RATENOW DIGITAL
LISTEN
Monitor user satisfaction throughout the entire customer journey using the most appropriate tools and questions at all times.
Product selection
Check out
Delivery
Product selection
In case of inactivity during product selection, ask if there are any problems being faced, using a widget
The user responds without leaving the website
Check out
When making the payment, ask for an assessment of the purchase process, the usability of the website and how the user got to know of us, through an embedded survey
The first response is recorded on the same page and a link leads to additional questions
Delivery
Schedule the automatic sending of a satisfaction survey after the delivery of the order through a personalizedemail
The first response is recorded on the same page and a link leads to additional questions
ANALYZE
Transform all the collected data into insights by centralizing all the information in BI Ratenow Analytics. It clearly identifies the weak and strong points of each section of the entire process, its evolution and the reasons that impact satisfaction.
TAKE ACTION
Close the loop by contacting your dissatisfied customers and turning them into promoters. Increase loyalty among the users who value you the most and increase your overall reputation.
Increase retention and recommendations
Boost your brand reputation
Improve customer experience to increase revenues
INTEGRATION
CLIENTS
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