RATENOW DIGITAL

Measure and improve your customers' web experience throughout online satisafction surveys

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LISTEN

Monitor user satisfaction throughout the entire customer journey using the most appropriate tools and questions at all times.

Product selection

Check out

Delivery

Product selection

Pop-up

In case of inactivity during product selection, ask if there are any problems being faced, using a widget

The user responds without leaving the website

Check out

Integrated

When making the payment, ask for an assessment of the purchase process, the usability of the website and how the user got to know of us, through an embedded survey

The first response is recorded on the same page and a link leads to additional questions

EXAMPLE

Delivery

E-mail

Schedule the automatic sending of a satisfaction survey after the delivery of the order through a personalizedemail

The first response is recorded on the same page and a link leads to additional questions

EXAMPLE

ANALYZE

Transform all the collected data into insights by centralizing all the information in BI Ratenow Analytics. It clearly identifies the weak and strong points of each section of the entire process, its evolution and the reasons that impact satisfaction.

TAKE ACTION

Close the loop by contacting your dissatisfied customers and turning them into promoters. Increase loyalty among the users who value you the most and increase your overall reputation.

Spread your opinion showing the Ratenow quality certificate on your website and improve your google reviews. Satisfied customers attract more customers!