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Ask to users online with multi-channel surveys

Reach your audience using SMS, WhatsApp, email, and web/app pop-ups.
Seamlessly integrate for automatic triggers.
Consolidate all data in one unique inventory.
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Join +1000 best in class organizations like yours

Choose the right feedback channel to get meaningful insights. RateNow collects multi-channel feedback, compiling data into one unified repository.

1

Increase participation by adapting to users' needs.

2

Scale efficiently compared to traditional methods.

3

Gain real-time insights for immediate action.

Digital Feedback Channel

SMS, WhatsApp & RCS

Send surveys via instant messaging to reach users seamlessly on their own devices at their convenience.

Ideal for:

Periodic satisfaction surveys, end-of-journey feedback, highly involved services (B2B, hospitals, employee satisfaction), and long, complex questionnaires.

SMS and Whatsapp surveys achieve:

High response rates: SMS: 15-35%, WhatsApp: 20-40%.
Low abandonment rates: 5-15% for surveys up to 15 questions.
High-Quality responses: Average of 50 words per text comment.

Digital Feedback Channel

Email

Send surveys via email to achieve universal coverage at low or no cost.

Ideal for:

Surveys for specific interaction points, high-volume surveys, B2B surveys targeting professional heavy email users, and both short and long questionnaires.

Email surveys achieve:

Scalability at low cost: Universal coverage at minimal cost.
Reasonable response rates: 5-25%.
High-quality responses: Average of 50 words per text comment.

Digital Feedback Channel

Web / App Pop-up

Use web or app pop-ups to engage users directly during their online interactions.

Ideal for:

Real-time feedback during user sessions, targeted surveys based on user behavior, quick pulse surveys, and gathering immediate reactions to specific features or updates.

Web / App pop-ups achieve:

Immediate engagement: Capture feedback while the user is active.
Targeted responses: Customize surveys based on user actions and behaviors.
High visibility: Ensure your surveys are seen by users in real time.

Digital Feedback Channel

QR Code

Use QR codes to effortlessly collect feedback from users on-the-go.

Ideal for:

Quick feedback in physical locations, event surveys, retail environments, and post-service feedback.

QR code surveys achieve:

Instant accessibility: Users can quickly access surveys by scanning a QR code with their mobile devices.
Medium-low participation rate: Below 5% of total traffic.
High scalability and low cost: Easily deployable with minimal expenses.

Functionalities

Integration, Traceability and Alerts

Fácil integración con tu CRM para encuestas enriquecidas

Conecta RateNow con tu CRM fácilmente para agregar automáticamente información importante del cliente a las encuestas.

Activación de trazabilidad para contestar a los usuarios

Activa la trazabilidad para seguir el caso y asegurarte de darle un correcto seguimiento.

Alertas complejas en tiempo real

Recibe alertas en tiempo real para que puedas contestar rápidamente a problemas reales de los usuarios.


Functionalities

Integration Methods

To facilitate the survey sending process, we offer several options tailored to your needs:

Online form on the platform: For testing and small batches.
CSV file: For batches with large volumes of data.
Encrypted email submissions to a RateNow account.
REST API: To integrate and automate the survey sending process.

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Can I choose different channels?

Yes, RateNow allows you to choose from various feedback channels including SMS, WhatsApp, email, and web/app pop-ups. This flexibility helps you reach users in the way that is most convenient for them, increasing response rates and the quality of feedback.

How can RateNow integrate with my CRM?

RateNow offers seamless integration with your CRM through its straightforward REST API or a simple CSV upload. This integration enriches your surveys with existing customer data, providing more detailed and actionable insights without additional manual input.

Is customer feedback anonymous?

Yes, RateNow ensures that customer feedback remains anonymous while adding valuable context. If you need to close the loop with specific feedback, you can opt in for traceability, which will link responses to individual interactions without compromising customer anonymity.

What is traceability and how does it help?

Traceability in RateNow allows you to track feedback responses and ensure follow-up actions are completed. This feature is particularly useful for closing the feedback loop, ensuring that all customer concerns are addressed and that you can monitor the effectiveness of your responses.

What kind of support does RateNow offer for implementation?

RateNow provides comprehensive support to ensure a smooth implementation of its feedback collection solutions. This includes assistance with integration, setup, and ongoing support to help you make the most of the platform’s capabilities.

Is RateNow suitable for both large and small businesses?

Yes, RateNow is designed to meet the needs of both large and small businesses. We offer flexible and scalable solutions that can be customized to meet the specific requirements of any size organization. Whether you manage a large corporation with thousands of employees or a small business with a small team, RateNow can help you gather valuable feedback and improve the experience for your customers, patients, or employees.

Our case studies:

"RateNow’s analytics enable Koröshi to swiftly recover detractors, turning them into brand promoters and enhancing the overall reputation and customer loyalty."
Read more
"RateNow empowers Club Metropolitan with real-time dashboards and automated reports, providing deep insights into customer satisfaction and operational excellence."

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Go to blogRead all case studies

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

95

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

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