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RateNow / Guide
Digital Survey Response Rate: Which Channel Gets More Responses?
Each digital channel delivers a different response level depending on context, user profile and timing. We analyze the average participation rates of the main survey channels — SMS, RCS, WhatsApp, Ema...
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RateNow / Guide
Differences Between Digital Feedback Channels: Which One to Choose Based on Your Objective?
Feedback collection is one of the key pillars of Customer Experience (CX), but not all channels deliver the same results or serve the same objectives. Choosing the right channel directly impacts respo...
RateNow / Guide
Telephone Surveys: What They Are, Their Benefits, and How to Obtain Valuable Insights with RateNow
Telephone surveys are a key channel for obtaining in-depth qualitative feedback, especially among segments that are traditionally underrepresented in digital channels, such as older adults, patients i...
RateNow / Guide
Differences between Customer Survey Machine: Smiley Feedback Buttons vs. Smiley Feedback Tablet
Customer Survey Machine, whether using Smiley Feedback Buttons or a Smiley Feedback Tablet, are two highly effective solutions to listen to customers in real time. Both stand out for their ease of use...
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Customer Experience / Case
AENA tracks the experience of 280 million passengers with RateNow
In 2025, AENA, Spain’s leading airport operator and one of the largest in the world by passenger volume, deployed one of the most ambitious on-site feedback systems in the industry in collaboration wi...
RateNow / Guide
Smiley Feedback Buttons: A customer survey machine feedback with satisfaction faces
Smiley Feedback Buttons, also known as a customer survey machine, are physical devices designed for users to rate their experience in just seconds.
Thanks to their simplicity, autonomy, and extreme...
Thanks to their simplicity, autonomy, and extreme...
RateNow / Guide
Smiley Feedback Tablet: Customer survey machine detailed and customizable on-site feedback
Smiley Feedback Tablet go beyond simple satisfaction ratings. With their digital interface and interactive surveys, these customer survey machines turn user opinions into actionable insights — in the ...
Patient Experience / Case
La Conselleria de Sanitat Valenciana drives continuous measurement of the patient experience
La Conselleria de Sanitat Valenciana (The Valencian Ministry of Health), together with RateNow, has implemented an innovative automated system to measure the Patient Experience (PX) across hospitals a...
