RateNow terminals to be coated with ANTIVIRAL FILM 99,9% effective against CORONAVIRUS

Read more

RATENOW ANALYTICS: ANALYZE FEEDBACK IN REAL TIME

Identify trends and opportunities instantly to boost customer experience and enhance your brand reputation
RateNow faces
GET A QUOTE

Improve your reputation with the Net Promoter Score

How many customers talk up your company to their friends and colleagues? How many customers bad-mouth your brand and discourage their friends or colleagues from using it? Measure customer satisfaction and obtain answers to these pressing questions in real-time using Net Promoter Score (NPS) and CSAT, the primary marketing indicators used to calculate public satisfaction. Use this information to improve customer experience in real time and improve your brand’s reputation. Energize your employees and delight your customers.

Satisfaction ranking to identify opportunities

Compare all your stores and services across various locations in real-time to immediately identify areas for improvement, gain remote control and the power to react instantly and effectively. Which services receive a lower rating? From which of your outlets do customers leave most dissatisfied? In which stores do you have staff-generated issues or delay issues? We help you answer such questions and to focus your resources effectively.

Compare your organization with an industry benchmark

Are you above the industry average? Are you behind your competitors? Demand greater performance from your team comparing your organization to companies or institutions similar to yours. Emulate leaders, incorporate their best practices and become one of them! Thanks to its extensive network of clients, RateNow offers its own industry benchmarks for retail, healthcare, customer service and culture.

Evaluate and encourage your staff

Continuously evaluate your staff to promote excellent service. Measure performance and efforts of each employee. Identify your most valuable employees and design effective incentive policies based on customer satisfaction. Empathize with your workforce, train workers and reward your best performers.

Close the loop to win back

Turn detractors into promoters by getting in touch with unhappy users who leave their contact information. The most memorable experience is not a mere satisfactory purchase, it is a happy ending after a heroic rescue from a crisis. The reconquered customer will be the most loyal to your brand, people value the effort you invest in recovering them.

Spread your good reputation to multiply sales

Proudly share your Net Promoter Score on social media in order to increase your brand image and build trust among potential customers. Share RateNow ratings or integrate our Certificate of Quality on your website. Happy customers talk up your brand and attract new customers, so don’t be shy and let the world know how satisfied your customers are.

Rank outlets by rating, segment by location and service
Compare with our industry benchmark
Evaluate your staff to promote an excellent service
Contact your detractors and convert them into promoters

Do you want to boost customer experience and grow your business?

GET A QUOTE
This website uses its own and / or third-party cookies for: analysis, personalized content and / or advertising. Click ACCEPT to allow them to be used. You can get more information on our Cookies Policy page.
Home
Your industry
Digital
Analytics
Blog
Log in
Contact us
Languages
×

Start improving your Customer Experience right now!

By submitting the following form you accept our Privacy policy, and you consent to your data being processed by LEAN LEMON S.L.
I give my consent to receive communications about news, products and services from RateNow.
We'll be in contact with you in less than 10 min

Albert

Anna

Valentino

By submitting the following form you accept our Privacy policy, and you consent to your data being processed by LEAN LEMON S.L.
I give my consent to receive communications about news, products and services from RateNow.
A fan of instant feedback? There's nothing better than a quick call:
+34 936 314 738 or +34 919 906 768
Or an e-mail: info@ratenow.es
Customer service: +34 936 314 738
You're in good company...
We’re passionate about instant feedback
Your CX expert will contact you as soon as possible.
KEEP BROWSING
×