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Improve your reputation with the Net Promoter ScoreHow many customers talk up your company to their friends and colleagues? How many customers bad-mouth your brand and discourage their friends or colleagues from using it? Measure customer satisfaction and obtain answers to these pressing questions in real-time using Net Promoter Score (NPS) and CSAT, the primary marketing indicators used to calculate public satisfaction. Use this information to improve customer experience in real time and improve your brand’s reputation. Energize your employees and delight your customers.
Satisfaction ranking to identify opportunitiesCompare all your stores and services across various locations in real-time to immediately identify areas for improvement, gain remote control and the power to react instantly and effectively. Which services receive a lower rating? From which of your outlets do customers leave most dissatisfied? In which stores do you have staff-generated issues or delay issues? We help you answer such questions and to focus your resources effectively.
Compare your organization with an industry benchmarkAre you above the industry average? Are you behind your competitors? Demand greater performance from your team comparing your organization to companies or institutions similar to yours. Emulate leaders, incorporate their best practices and become one of them! Thanks to its extensive network of clients, RateNow offers its own industry benchmarks for retail, healthcare, customer service and culture.
Evaluate and encourage your staff
Continuously evaluate your staff to promote excellent service. Measure performance and efforts of each employee. Identify your most valuable employees and design effective incentive policies based on customer satisfaction. Empathize with your workforce, train workers and reward your best performers.
Close the loop to win backTurn detractors into promoters by getting in touch with unhappy users who leave their contact information. The most memorable experience is not a mere satisfactory purchase, it is a happy ending after a heroic rescue from a crisis. The reconquered customer will be the most loyal to your brand, people value the effort you invest in recovering them.
Spread your good reputation to multiply salesProudly share your Net Promoter Score on social media in order to increase your brand image and build trust among potential customers. Share RateNow ratings or integrate our Certificate of Quality on your website. Happy customers talk up your brand and attract new customers, so don’t be shy and let the world know how satisfied your customers are.
Rank outlets by rating, segment by location and service
Compare with our industry benchmark
Evaluate your staff to promote an excellent service
Contact your detractors and convert them into promoters
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